Lennox-hearth INTER-TEL 8662 User Manual Page 1

Model 8662MITEL Endpoint User Guide

ContentsMitel® Model 8662 User Guide – Issue 12, October 2008 Page viiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® Model 8662 User Guide – Issue 12, October 2008Answering and Placing Calls 17Answering Calls. . . . . . . . . . . . . . . . .

ContentsMitel® Model 8662 User Guide – Issue 12, October 2008 Page ixForwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage x Mitel® Model 8662 User Guide – Issue 12, October 2008Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using your Mod

Getting StartedPage 2 Mitel® Model 8662 User Guide – Issue 12, October 2008About Your EndpointYour endpoint is equipped with a six-line display, a hea

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 3Getting StartedFeature DescriptionsThe following sections describe default configurations.

Getting StartedPage 4 Mitel® Model 8662 User Guide – Issue 12, October 2008Message Indicator LampThe Message Indicator lamp flashes or stays lit to in

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 5Getting StartedFeature ButtonsFeature buttons provide quick access to commonly used featur

Getting StartedPage 6 Mitel® Model 8662 User Guide – Issue 12, October 2008Endpoint ConnectorsThe endpoint connectors include: • Handset port: Connec

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 7Getting StartedHeadset InstructionsWhen using a headset, press (Speaker) to connect to o

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 9Personalizing Your Endpoint Personalizing Your EndpointThis chapter describes features you

Personalizing Your EndpointPage 10 Inter-Tel® Model 8662 User Guide – Issue 12, October 2008Adjusting the Display ContrastYou can adjust the display C

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 11Personalizing Your EndpointAssigning Features to Programmable ButtonsFor quick access, yo

Personalizing Your EndpointPage 12 Inter-Tel® Model 8662 User Guide – Issue 12, October 2008Default Feature CodesThe following table lists default fea

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 13Personalizing Your EndpointGroup Listen 33 312Handsfree – On and Off 27 319Headset – Off

Personalizing Your EndpointPage 14 Inter-Tel® Model 8662 User Guide – Issue 12, October 2008Programming DSS/BLF ButtonsYou can use You can use program

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 15Personalizing Your EndpointResetting Programmable ButtonsYou can reset programmed buttons

Mitel® Model 8662 User Guide – Issue 12, October 2008Model 8662 Endpoint Quick Reference GuideThis guide provides information for frequently used feat

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 17Answering and Placing CallsAnswering and Placing CallsThe following instructions describe

Answering and Placing CallsPage 18 Mitel® Model 8662 User Guide – Issue 12, October 2008Redirecting CallsYou can redirect incoming calls to another ex

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 19Answering and Placing CallsPlacing Internal CallsInternal calls are calls placed to other

Answering and Placing CallsPage 20 Mitel® Model 8662 User Guide – Issue 12, October 2008Placing External CallsThe following sections describe features

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 21Answering and Placing CallsUsing Speed Dial You can use speed dial to quickly dial stored

Answering and Placing CallsPage 22 Mitel® Model 8662 User Guide – Issue 12, October 2008Using the Dialpad Buttons to Enter CharactersYou can use the d

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 23Answering and Placing CallsDialing Station Speed-Dial NumbersTo dial a Station Speed-Dial

Answering and Placing CallsPage 24 Mitel® Model 8662 User Guide – Issue 12, October 2008Using the DirectoryYou can use the Directory to find internal

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 25Answering and Placing CallsTo search for a directory name or feature:1. Dial 307, and the

Mitel® Model 8662 User Guide – Issue 12, October 2008Answering CallsLift the handset, or press (Speaker) to answer a call while using a headset or t

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 27Call FeaturesCall FeaturesThe following sections describe call-related features. Using Ha

Call FeaturesPage 28 Mitel® Model 8662 User Guide – Issue 12, October 2008Placing Calls On HoldYou can place calls on either Individual Hold or System

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 29Call FeaturesTransferring Calls to External NumbersTo transfer a call to an external numb

Call FeaturesPage 30 Mitel® Model 8662 User Guide – Issue 12, October 2008Forwarding CallsYou can use Manual Call Forwarding or System Forwarding to f

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 31Call FeaturesPlacing Conference CallsYou can place a conference call with up to three int

Call FeaturesPage 32 Mitel® Model 8662 User Guide – Issue 12, October 2008Ending a Conference and Placing all Parties on HoldYou can end a conference

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 33Call FeaturesUsing Group ListenYou can use Group Listen to activate the speaker while you

Call FeaturesPage 34 Mitel® Model 8662 User Guide – Issue 12, October 2008Using Secondary Extension ButtonsYou can use programmable buttons as Seconda

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 35Call FeaturesUsing Remote Programming to Change the PasswordYou can use Remote Programmin

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information necess

Call FeaturesPage 36 Mitel® Model 8662 User Guide – Issue 12, October 2008Using Remote Programming to Forward CallsSee “Manual Call Forwarding” on pag

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 37MessagesMessagesThe following sections describe how to use system messaging features, inc

MessagesPage 38 Mitel® Model 8662 User Guide – Issue 12, October 2008Viewing and Responding to MessagesWhen you have new messages, the MSG button and

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 39MessagesUsing Do-Not-DisturbYou can use Do-Not-Disturb (DND) to stop calls and pages to y

MessagesPage 40 Mitel® Model 8662 User Guide – Issue 12, October 2008Using Reminder MessagesYou can use Reminder messages to alert you at a selected t

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 41MessagesPaging Other System UsersYou can place page announcements through endpoint speake

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 43Hunt GroupsHunt GroupsThis chapter describes Hunt Groups and how to use Hunt Group featur

Hunt GroupsPage 44 Mitel® Model 8662 User Guide – Issue 12, October 2008Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at once o

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 45Hunt GroupsDiverting Hunt Group CallsYou can temporarily divert hunt group calls, prevent

Page ii Mitel® Model 8662 User Guide – Issue 12, October 2008Important Safety Instructions and PrecautionsRemember the following safety guidelines whe

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page 47TroubleshootingTroubleshootingThe following sections can help you solve problems that you

TroubleshootingPage 48 Mitel® Model 8662 User Guide – Issue 12, October 2008Troubleshooting TipsThe following table includes troubleshooting tips for

IndexMitel® Model 8662 User Guide – Issue 12, October 2008 Page 49AAbbreviations 1-3Account codes, using 3-25Agent Helpaccepting or rejecting 6-45r

IndexPage 50 Mitel® Model 8662 User Guide – Issue 12, October 2008EEndpointblank display 1-1changing volume levels 2-9comfort and safety 1-6connect

IndexPage 51 Mitel® Model 8662 User Guide – Issue 12, October 2008NNumbers, redialing external 3-20OOff-hook 1-6On-hook 1-6Outgoing Call access cod

IndexPage 52 Mitel® Model 8662 User Guide – Issue 12, October 2008VVoice messagesdeleting 5-38leaving 5-37listening to 5-38Volume levels 2-9WWaiti

Part No. 550.8117Issue 12, October 2008AYYY/YYYYA

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page iiiPower RequirementsThe IP endpoint requires any one of the following power supplies: • In

Page iv Mitel® Model 8662 User Guide – Issue 12, October 2008Endpoint UsageThis equipment is not for connection to the telephone network or public coi

Mitel® Model 8662 User Guide – Issue 12, October 2008 Page vNotice to Canadian CustomersThe Class B digital apparatus complies with Canadian ICES-003.