Lennox Hearth INTER-TEL 8662 User Manual

Model 8662User GuideInter-Tel Protocol Mode

PRODUCT DISPOSAL INSTRUCTIONSThis symbol indicates that the product is classified as electrical orelectronic equipment and should not be disposed of w

88Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READER

89Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MORELearning MoreSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . .

90Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MOREINTRODUCTIONIf you want to know more about your endpoint and voice mail system, this is the

91Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MOREFREQUENTLY ASKED QUESTIONS (FAQS)This section includes some of the most frequently asked que

92Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MOREQ8. Why can’t I program a Station Speed-Dial number to the button I want?A8. Your system adm

93Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MOREQ15. Why can’t I use the Agent Help or Record-A-Call features? A15. If your endpoint is

94Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MOREDEFAULT FEATURE CODESUse the blank spaces below to enter custom feature codes, if necessary.

95Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MOREGENERAL FEATURE CODESFEATURE NAME FEATURE CODE NEW CODEAccount Code – Following Calls 391Acc

96Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MOREMessage – Cancel Message Left 366Message – Cancel Message On Endpt 368Message – Silent Messa

97Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MORENOTES

iii©Inter-Tel, Inc. March 2006 printed in USCONTENTS PAGETable of ContentsFINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98Inter-Tel® Model 8662 User Guide (ITP Mode)LEARNING MORE

99Inter-Tel® Model 8662 User Guide (ITP Mode)IndexAAbbreviations 5About Voice Mail 10, 12About Your Endpoint 3Accessinge-mail messages 81fax

100Inter-Tel® Model 8662 User Guide (ITP Mode)Dialing Options 18, 20Dialing Speed-Dial Numbers 55Dialpad Buttons 3Direct Station Selection/Bus

101Inter-Tel® Model 8662 User Guide (ITP Mode)GGenerating a Hookflash 58Greetings 16Group Listen 30Group Listen Using the Speaker 30HHandsfree

102Inter-Tel® Model 8662 User Guide (ITP Mode)Programmingcascade levels 51date and time notification 52Direct Station Selection buttons 59fax de

103Inter-Tel® Model 8662 User Guide (ITP Mode)VViewing Speed-Dial Numbers 55Voice Mailadministrator 8messages 19Voice Mail Flowchartadvanced mai

104Inter-Tel® Model 8662 User Guide (ITP Mode)

VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX)Record “Greeting”“Primary” Greeting“Alternate” Greeting“System” Greeting(See Recording Options)Record Dir

Part No. 550.8117Issue 11, March 2006A661/9228A

ivCONTENTS PAGEMOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Introdu

1Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYFinding Your WaySECTION CONTENTS PAGEWelcome . . . . . . . . . . . . . . . . . . . . . . .

2Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYWELCOMEYour new Model 8662 endpoint provides access to several features, each of which isd

3Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYABOUT YOUR ENDPOINTYour Model 8662 is equipped with a six-line display, a hearing aid-comp

4Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYFeature Button FunctionsThe feature buttons are designed to automate some of the commonly

5Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYLiquid Crystal Display and Menu ButtonsIn addition to the various feature buttons, your Mo

6Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYMessage Indicator LampThe Message Indicator lamp (located at the top, right corner of the

7Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYEndpoint ConnectorsThe Model 8662 has dedicated headset and handset jacks located on the b

8Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYDuring the download process several messages are shown on the display that indicatethe sta

9Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYInter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox:

10Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYEnterprise MessagingEnterprise Messaging (EM) is the Inter-Tel messaging system that uses

11Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYAutomatic Speech Recognition (ASR)Automatic Speech Recognition (ASR) is a feature availab

12Inter-Tel® Model 8662 User Guide (ITP Mode)FINDING YOUR WAYWHAT YOU SEE AND HEARAs you can see, your Model 8662 and telephone system come equipped w

13Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDGetting StartedSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . .

14Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDINTRODUCTIONNow that you know what your Model 8662 endpoint can do, it’s time to start usi

15Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDSETTING UP VOICE MAILTo begin using your mailbox you will need to complete a few basic set

16Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTED6. After the tone, record your first and last names. 7. When prompted, do one of the fol

17Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDTo record/change your personal greeting:1. Access your mailbox as described on page 32. 2.

1QUICK REFERENCE GUIDE TOFREQUENTLY USED FEATURESThese are the basic instructions for the most frequently used telephone andvoice mail features for In

18Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDMAKING AND RECEIVING CALLSMaking and receiving calls is the basic purpose of any endpoint.

19Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDIf there is no answer or if the endpoint is busy when you place an intercom call, you can

20Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDInstead of answering a ringing call, you can redirect it by pressing one of the fol-lowing

21Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDWhen dialing the number, you can press one of the following menu buttons: • OUTSIDE DIR: S

22Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDCall WaitingIf you receive a call while you are already on another call, you will hear a “

23Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDPLACING CONFERENCE CALLSWith the Conference feature, you can establish a conference call w

24Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDTRANSFERRING CALLSAlthough transferring calls is considered a basic function of an endpoin

25Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDUSING REVERSE TRANSFERThe Reverse Transfer (Call Pick Up) feature allows you to answer a c

26Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDFORWARDING CALLSWith the Forwarding feature, you can have calls follow you (e.g., forwarde

27Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDAutomatic System ForwardingAutomatic System Forwarding allows your system administrator to

2PLACING A CONFERENCE CALL1. While on the first call, press . The call is now on hold.2. Place an intercom or outside call, then press the flashing

28Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDREDIALING A NUMBERThe Redial feature allows you to quickly redial the last outside number

29Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDUSING A HEADSETWith an electret headset, you can talk on the endpoint handsfree, without u

30Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDUSING THE SPEAKER AND MICROPHONEIf you are not using a headset, you can talk handsfree usi

31Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDUSING THE MESSAGE BUTTONIn today’s busy world, it’s almost guaranteed that you will call s

32Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDACCESSING YOUR MAILBOXIf you have a message waiting in your mailbox, you must access your

33Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDDISABLING AND ENABLING ASRIf your telephone system uses Enterprise Messaging (EM), your ma

34Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDACCESSING VOICE MAIL MESSAGESWhen you access your mailbox, you can listen to new and saved

35Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTED5. When the message has finished playing, you have the following options: • Say “Replay”

36Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDRecovering Deleted Voice Mail MessagesIf you accidently delete a voice mail message, you c

37Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDRecording and Sending Voice Mail MessagesYou can record and send voice mail messages by ac

3PAGING1. Lift the handset and press or dial .2. Dial the desired page zone number (0-9).3. After the tone, make your announcement and hang up.NOTE

38Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTED • Say or enter the mailbox number or group list number. The systemannounces the name assi

39Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDCanceling Unheard Voice Mail MessagesYou can cancel unretrieved messages that you have sen

40Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDUSING DO-NOT-DISTURB MODEIf you are away from your desk, or if you do not want to be distu

41Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTED3. If desired, customize the second display line by dialing the desired numbers orletters

42Inter-Tel® Model 8662 User Guide (ITP Mode)GETTING STARTEDUSING REMINDER MESSAGESNever be late for a meeting again! With Reminder Messages, you can

43Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONMoving OnSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . .

44 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONINTRODUCTIONNow that you’ve mastered the basics, it’s time to move on to the advanced features.

45Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONEnabling Background MusicIf your telephone system is equipped with a music source, you can liste

46 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONChanging the LanguageWhen your telephone system is installed, the system administrator can choo

47Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONSETTING MAILBOX PREFERENCESYour mailbox contains personal options to allow you to customize voic

4ACCESSING VOICE MAIL MESSAGES1. Access your mailbox as described on page 3.2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press

48 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONChanging the Voice Mail Message EnvelopeWhen you receive a voice mail message, the voice mail s

49Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONChanging the Call Screening Transfer MethodNOTE: The Call Screening feature is available only if

50 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONProgramming a Fax DestinationWith the Inter-Tel voice processing system, when you specify a fax

51Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONProgramming Remote MessagingNOTE: The Remote Messaging feature is available only if it is enable

52 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONTo set up remote messaging for voice mail messages (if enabled):1. Access your mailbox as descr

53Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONSPEED DIALINGSpeed dialing allows you (and your system administrator) to store frequently dialed

54 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONTo store a number in a speed-dial location:1. With the handset in the cradle, dial .2. Dial

55Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONCreating Station Speed-Dial ButtonsIf your endpoint has programmable buttons, you can program on

56 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONUSING RECORD-A-CALLNOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your s

57Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONPAGINGThe Paging feature allows you to make an announcement through endpoint speakersor external

MESSAGE OPTIONS*Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages.

58 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONPERFORMING A “HOOKFLASH” DURING A CALLCertain telephone service companies may require a timed h

59Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONPROGRAMMING DIRECT STATION SELECTION BUTTONSA button programmed as a Direct Station Selection/Bu

60 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONPROGRAMMING SECONDARY EXTENSION BUTTONSWith the Secondary Extension Appearances feature, you ca

61Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONUSING ACCOUNT CODESIf your telephone system is programmed to use the Station Message Detail Reco

62 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONUSING CALL LOGGINGNOTE: Call Logging may or may not be available depending on your software ver

63Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONUSING DIRECTORIESWith directories, you can use the dialpad to find names and numbers. You can th

64 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONTo search for a directory name or feature using IDS:1. If the endpoint is idle, press the DIREC

65Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONBasic SearchUse Basic Search to search the Telephone directory for a contact name or feature. To

66 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONVoice Mail DirectoryWith the voice mail directory, subscribers and non-subscribers can use ASR

67Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONTo perform a directory search: 1. Dial the voice mail number.2. Say “Directory” or press .3.

REMOTE FEATURE ACCESSRemote Feature Access allows you to change your station password, place your endpoint in Do-Not-Disturb mode, and forward calls f

68 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONPROGRAMMING REMOTE FEATURE ACCESSIf you are away from your desk and forgot to put your endpoint

69Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONRemote Feature AccessTo access your endpoint from another endpoint:1. EITHER, Call your Direct

70 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONREQUESTING AGENT HELPNOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your

71Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONWORKING IN HUNT GROUPSYour system may be programmed with “hunt groups.” Hunt groups are groups o

72 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONLogging In and Out of ACD Hunt GroupsAgents can log in to and out of the ACD hunt group at any

73Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ONWhen you log in to a group, you may be automatically connected to a call after youhear a short r

74 Inter-Tel® Model 8662 User Guide (ITP Mode)MOVING ON

75Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERUsing E-Mail ReaderSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . .

76Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERINTRODUCTIONEnterprise Messaging (EM) is the voice processing system that provides adv

77Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERE-MAIL READER FEATURESWhen E-Mail Reader has been enabled for your mailbox, you have t

NoticeThis Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro-vides information necessary to use the Model 8662 end

78Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERUSING YOUR ADVANCED MAILBOXAfter you set up your mailbox (see page 15), you can use pe

79Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERSETTING UP YOUR E-MAIL PASSWORDWhen E-Mail Reader is enabled for your mailbox, the EM

80Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERTo enter your e-mail password:NOTE: To repeat menu instructions, say “Help” or press

81Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERACCESSING E-MAIL MESSAGESNOTE: By default, the message lamp on your endpoint lights wh

82Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERTo access your e-mail with E-Mail Reader:NOTE: To repeat menu instructions, say “Help”

83Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERNOTE: You cannot forward an e-mail message to a mailbox or group list.When you forwar

84Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERACCESSING FAX MESSAGESNOTE: By default, the message lamp lights when you receive a new

85Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERRECOVERING DELETED MESSAGESRecovering deleted messages varies based on media type. If

86Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERCHANGING MESSAGE ENVELOPESWhen you receive a voice, fax, or e-mail message, a message

87Inter-Tel® Model 8662 User Guide (ITP Mode)USING E-MAIL READERVOICE MAIL FLOWCHART (ADVANCED MAILBOX)Note: Options vary by mediatype.While the messa